Returns

What payment methods do you accept?

We accept PayPal, Klarna and almost all credit/debit cards.

What is your returns policy?

We can accept your items back within 14 days of delivery, for either an exchange, store credit, or a refund.

How do I return an item or order?

Didn't think you'd do us like that... (just goofing). If you'd like to return any part of your order, pop us a message via our Contact Us page and we can process it for you.

How many days do I have to return/exchange my item?

You have 14 days after delivery to get in touch for us to accept a return. Please post your goods back to us as soon as possible so we can process your return. Contact Us and get the ball rolling.

Can I exchange the item I bought?

Of course, Contact Us and tell us which item you are returning and the URL link to the new item you want and we will get back to you ASAP.

I've organised an exchange, within how many days do I have to return my item?

Once we've agreed an exchange we will take your new item out of stock so no one else buys it. We must receive your original item within 14 days of agreeing the exchange. If it isn't with us by this time we will cancel the exchange and make the item available for others to purchase.

Who pays to return an item?

You pay for the return postage, and we'd recommend a tracked and insured service.

When will my return be processed?

We aim to process your return within 48 hours of receiving your parcel (excluding weekends and holidays).

I've paid using Klarna how do returns work?

You send the goods back, we credit the funds back to Klarna, Klarna refund you. Simple. For more info, head to our Payments page.

I sent back an order and you guys haven't recieved it. What should I do?

Chase this up with your courier ASAP. When shipping, we advise to get insurance and tracking on your parcel so you're always covered. Keep the receipt until we have processed your return. Unfortunately, we can't refund any lost items.

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